United Kingdom of Great Britain and Northern Ireland: Operations Officer

Operations Officer Scope of work:

The Operations Officer (OO) will be dedicated to supporting specific projects and programmes, providing operational planning, logistics and administrative support to all aspects of the project cycle (identification, proposal development, teaming, implementation and close-down) including editing and drafting of deliverables. The OO will also contribute to internal business projects and activities within the Operations Directorate. The OO will provide incident management and duty of care support to our project teams, including duty officer coverage on the emergency 24/7 duty phone. Training will be provided. The role will be managed by the Senior Operations Manager, based in the London office.

Terms of Reference:

A. Project Delivery Support (90% LoE)

The Operations Officer will work principally to ensure the smooth running of Integrity’s evaluation of the UK’s Conflict, Stability and Security Fund’s (CSSF) programming, by providing support to all aspects of delivery. Tasks may include:

Project Management Support

• Project Planning: Maintaining a detailed overview of all planned and live project work, timelines and milestones. Coordinate plans across large and decentralised teams.
• Risk Management: Actively supporting risk management, including identification and logging of risks according to company standard operating procedures. Maintain a relevant contextual understanding of projects. Support Due Diligence and vetting procedures.
• Financial Management: Support the financial administration of projects, including managing invoicing processes, expenses reconciliation and budget management and reporting.

Project Delivery

• Written Deliverables: Contributing to report drafting, editing and formatting. Quality assurance of select written deliverables. Research support on specific projects.
• Meetings and Events: Supporting scheduling and logistical arrangements for engagement and major events with project stakeholders, across the projects’ countries of operation.
• Knowledge Management: Maintaining project-specific and company-focused digital knowledge management platforms (Podio). Maintaining streamlined and well-organised electronic project folders on SharePoint.

Team Delivery

• Consultant Management: Manage consultant contracts, track delivery time and collate timesheets across projects. Liaise with consultants and clients to prepare and process timesheets and invoices.
• Travel Support: Ensuring the smooth deployment of staff, consultants and resources through the procurement of flights, visas, letters of entry, consultant deployment checklists, and movement of funds.
• Duty of Care: Provision of operational and duty of care support to deployed project teams, including deployment, check-ins, and recovery management.

B. Operational Support (10% LoE)

Support the Operations Directorate’s functions and activities, including Data & Knowledge Management, security and risk management, operational support and directorate support:

• Supporting the design, testing and implementation of internal projects such as new systems, processes and tools.
• Participate in the development and delivery of Directorate and company strategy.
• Provide duty coverage on the 24/7 Duty Phone rota list. Be on call to receive, answer and escalate emergency calls according to a duty phone protocol.
• Support routine office management, procurement and administration tasks in the London office, as well as supporting larger infrastructure tasks such as office relocations and establishing new company offices where necessary.
• Inputting on project proposals as required, including liaison with consortium partners, background research, proposal risk matrices, drafting and budget design.
• Assisting the Business Development team with consultant selection, interviewing and relationship management.
• 5 working days dedicated to professional development activities (e.g. receiving and delivering training, attending relevant events, achieving relevant qualifications and certifications).

Your Experience and Qualifications

• A relevant Bachelor’s degree.
• 0-2 years’ professional experience with an international organisation.

Languages:

• Written and oral fluency in English.
• Written and oral fluency in French or Arabic.

Competencies:

• Ability to take personal responsibility for the quality and timeliness of work and will achieve results with minimum supervision.
• Adaptable to changing business needs, conditions and work responsibilities.
• Ability to earn others’ trust and respect through honesty and professionalism.
• Demonstrated ability to build constructive working relationships characterised by a high level of acceptance, maturity, cooperation and mutual respect.
• A strong team player with demonstrated ability to promote cooperation and commitment within a team to achieve goals and deliverables.
• Demonstrated ability to work under pressure and to tight deadlines.
• Professional accuracy with strong attention to detail.
• Excellent verbal and written communication skills. Research skills.

If you are interested in applying for this position, please complete the application form at www.integrityglobal.com/apply and attach a CV and Cover Letter at the bottom of your application.

The closing date for applications is 4 October 2019.

We will review candidates on a rolling basis and the vacancy may be filled before this deadline. We encourage early applications.

Please be advised that only shortlisted applicants will be contacted.

Integrity is an equal opportunities employer. And positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK and/or US data protection laws.